Lost or Stolen Cards


Three Steps

Take these three steps as soon as you notice that your EmoryCard is lost or has been stolen.

1. Deactivate Current Card

If your EmoryCard is lost or stolen, please deactivate your card, any time day or night, via My EmoryCard Web Center. This will deactivate your EmoryCard and prevent anyone from using it for building access, dining, or Eagle Dollars.

NOTE: Once an EmoryCard is reported as lost or stolen and a new card is created, the old card cannot be reactivated.

2. Get New EmoryCard

Once you have successfully deactivated your lost/stolen card, please follow the steps as outlined below in order to obtain your official Emory University identification card:

PART 1: Ensure that you have an updated, photo of yourself via the EmoryCard My Photo Upload website. Photos that are older than 6 months are required to be replaced when obtaining a new EmoryCard.

PART 2: Complete the appropriate EmoryCard Request Form.

Returning Residential Students can complete the Returning On-Campus Form to request a replacement EmoryCard.

Returning Non-Residential Students can complete the EmoryCard Request Form: Student for a replacement EmoryCard. After your new photo has been approved, and form completed, please Schedule an appointment to pick-up your EmoryCard starting August 2nd

NOTE: You will be asked to authorize payment for the replacement card.  Students can charge to their OPUS account or Eagle Dollars; Faculty and Staff can charge to a departmental speed type or Eagle Dollars. All current Faculty/Staff and enrolled students may add funds to your Eagle Dollars account with your debit/credit card via the EmoryCard Web Center.

STOLEN CARDS: You may receive a replacement card free of charge by providing a valid, police report to the EmoryCard office via your form submission.

PART 3: After your photo is approved, Schedule an appointment to pick-up your EmoryCard 

IMPORTANT NOTE: If you have not completed the steps as outlined above your appointment will be cancelled.

 When visiting us to pick-up your new card you MUST bring a valid government-issued photo identification to confirm your identity.

If you still have questions or require additional assistance, please email our team at emorycard@emory.edu.